Customer Portal Admin

eGibBSN provides you with the following services:

Click here to register as user
Please read the Terms and Conditions & Personal Data Protection Act (PDPA) before clicking on the “I Agree” button to proceed
Kindly complete the online registration form
Once your registration is successful, you will receive a TAC (Transaction Authorization Code) via SMS (Short Message Service)
A confirmation email shall be sent to your registered email address. Just click on the activation link in the email within 7 days to activate your eGibBSN account.
If you are unable to or fail to activate your account within 7 days, you may need to repeat the registration process again.

There may be several reasons why you may not be able to register:

Incorrect entry of your details such as your full name, contact details, new or old IC and policy numbers during registration
Details entered such as your contact details, new or old IC and policy numbers are not listed or do not match those shown in our records.
Only the policy owner & assignee are eligible to apply for an eGibBSN account.
Please contact our Customer Service at 1-300-22-6262 or walk-in to any of our branches for assistance.

The password must be at least 8 characters long with at least one non-alphanumeric.
Example: abcd123! & wxyz%987
The password should NOT be the same with your Member ID.
Strong password prevents your account from being accessed by a third party and helps secure the privacy of your account.
If you have forgotten your password, please click Forgot Password to reset your password.

Your Password may have been keyed in wrongly. As the password is case sensitive, kindly ensure that the correct case is used.
If you have tried more than 3 times with an invalid Password, instructions on how to unlock your eGibBSN account will be sent to your registered email address for you to follow in resetting your password.
If you have forgotten or have keyed in the wrong Member ID, please click Forgot Username.

Frequently Asked Questions (FAQs)